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Refund & Cancellation Policy

Effective Date: July 6, 2026

At ComfortPro Heating and Cooling, LLC, we are committed to providing reliable, high-quality HVAC services. This Refund & Cancellation Policy explains our policies regarding appointment cancellations, payments, deposits, and refunds.

By scheduling service with us or making a payment through comfortprotoday.com, you agree to the terms outlined below.

Appointment Cancellations

If you need to cancel or reschedule your appointment, we ask that you notify us as soon as possible.

Providing advance notice allows us to accommodate other customers and reschedule your service promptly.

Appointments canceled with little or no notice may be subject to a cancellation or trip charge where permitted by applicable law.

Missed Appointments

If our technician arrives at the scheduled service location and is unable to perform the work because:

  • No one is available to provide access to the property,

  • The appointment was forgotten,

  • The property is inaccessible, or

  • Conditions are unsafe for our technicians,

ComfortPro Heating and Cooling, LLC reserves the right to charge a service call or trip fee.

Deposits

Certain installations, special-order equipment, or larger projects may require a deposit before work is scheduled.

Deposits are applied toward the total cost of the project.

If a customer cancels after equipment has been ordered, materials have been purchased, or work has begun, all or part of the deposit may be retained to cover costs already incurred, as permitted by law.

Refunds

Refund requests are reviewed on a case-by-case basis.

Because HVAC services involve labor, diagnostic work, travel, and materials, refunds may not be available once services have been performed.

Refunds may be considered in situations such as:

  • Duplicate payments

  • Billing errors

  • Overpayments

  • Other circumstances determined appropriate by ComfortPro Heating and Cooling, LLC

Approved refunds will generally be issued using the original payment method whenever possible.

Processing times may vary depending on your financial institution or payment provider.

Installed Equipment and Parts

Installed equipment, special-order parts, and custom materials may not be eligible for return or refund once installation has begun or the items have been ordered specifically for your project.

Manufacturer warranties, when applicable, remain subject to the manufacturer's warranty terms.

Customer Satisfaction

If you are not satisfied with the service you received, please contact us promptly. We value our customers and will make reasonable efforts to address concerns and resolve service-related issues in a fair and timely manner.

Changes to This Policy

ComfortPro Heating and Cooling, LLC reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Refund & Cancellation Policy or wish to discuss a refund request, please contact us:

ComfortPro Heating and Cooling, LLC

Portland, Oregon

Website: comfortprotoday.com

Phone: 503-347-9637

Email: comfortproheat@gmail.com

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