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Privacy Policy

Effective Date: July 6, 2026

Welcome to ComfortPro Heating and Cooling, LLC ("Company," "we," "our," or "us"). We value your privacy and are committed to protecting the personal information you provide when visiting our website, comfortprotoday.com, or when using our HVAC services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

Information We Collect

Personal Information

When you contact us, request an estimate, schedule service, create an account, or make a payment, we may collect:

  • Name

  • Email address

  • Phone number

  • Service and billing address

  • Payment information

  • Information about your HVAC system or service request

  • Any other information you voluntarily provide

Payment Information

If you make a payment through our website, your payment information is processed by secure third-party payment processors. We do not store your complete credit or debit card information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website

  • Usage statistics

This information helps us improve our website, customer experience, and services.

How We Use Your Information

We may use your information to:

  • Respond to inquiries

  • Schedule appointments

  • Provide HVAC repair, maintenance, installation, and related services

  • Prepare estimates

  • Process online payments

  • Send appointment confirmations and reminders

  • Provide customer support

  • Improve our website and services

  • Detect fraud and maintain website security

  • Comply with legal obligations

  • Send promotional communications if you choose to receive them

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing effectiveness

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

ComfortPro Heating and Cooling, LLC does not sell or rent your personal information.

We may share your information with trusted third-party service providers that assist in operating our business, including:

  • Secure payment processors

  • Website hosting providers

  • Scheduling and dispatch software

  • Customer relationship management (CRM) systems

  • Marketing service providers

  • Analytics providers

  • Email communication providers

These providers receive only the information necessary to perform services on our behalf and are contractually or legally obligated to safeguard your information.

We may also disclose information when required by law or when necessary to protect our rights, customers, employees, or property.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, process transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any websites you visit.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal obligations

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

ComfortPro Heating and Cooling, LLC

Portland, Oregon

Website: comfortprotoday.com

Phone: 503-347-9637

Email: comfortproheat@gmail.com

SMS Communications

If you provide your mobile phone number, you consent to receive text messages from ComfortPro Heating and Cooling, LLC regarding appointment reminders, scheduling updates, technician arrival notifications, customer service communications, and other service-related messages.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

State Privacy Rights

Residents of certain states, including Oregon and other states with applicable privacy laws, may have rights regarding their personal information, including the right to request access, correction, deletion, or other protections provided by law. We will respond to verified requests in accordance with applicable legal requirements.

By using comfortprotoday.com, you acknowledge that you have read and understand this Privacy Policy.

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